A continuación se presentan algunas preguntas frecuentes que tienen nuestros clientes antes de comprar el tema.
Si tiene otras preguntas, envíelas a ejemplo@dominio.com .

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  • Preguntas previas a la venta
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  • Preguntas técnicas y temáticas
  • Returns & Exchanges
  • Customer Support
  • About SILKSER

Preguntas previas a la venta

Sí lo será

Asegúrese de seguir los pasos a continuación:

1/ Descargue el paquete desde themeforest.net (El archivo está en formato zip)

2/ Extrae el archivo que acabas de descargar (No olvides este paso).

3/ Encuentra este archivo: ella-xxx-sections-ready.zip en la carpeta Ella Sections Ready xxx, luego solo necesitas cargar el archivo ella-xxx-sections-ready.zip a tu tienda Shopify.

- Si desea utilizar la versión RTL de Ella, busque este archivo: ella-xxx-sections-ready-rtl.zip en la carpeta Ella Sections Ready xxx RTL. Luego, solo debe cargar el archivo ella-xxx-sections-ready-rtl.zip en su tienda Shopify.

- Si desea instalar un tema secundario, vaya a la carpeta del tema correspondiente.

Para ahorrar tiempo y comunicarse con nuestro soporte rápidamente, siga los pasos a continuación:

  • Cree una cuenta de personal para nosotros (con permiso de Temas y permiso de Configuración) http://docs.shopify.com/manual/settings/account/staff-members
  • Captura una captura de pantalla o un video del problema que tienes.
  • Especifique qué plantilla y versión está utilizando.
  • Describe claramente cómo reproducir el problema.
  • Envíe toda la información (cuenta del personal, captura de pantalla, video, nombre y versión de la plantilla, descripción de los problemas, enlace) a correo electrónico@dominio.com

For mulberry silk clothing such as pajamas, blouses, and dresses, it's best to hand wash them in cold water with a mild detergent specifically designed for delicate fabrics. Gently squeeze out the water instead of wringing. If you need to use a machine, select the delicate cycle. For drying, air-dry them away from direct sunlight as it can fade the color. Iron on a low setting with a damp cloth between the iron and the silk to prevent damage.
Yes, mulberry silk is hypoallergenic, making it an excellent choice for those with sensitive skin. It is less likely to cause irritation compared to other fabrics. The smooth surface of the silk does not trap dust mites, pet dander, or other common allergens as easily as some other materials, reducing the risk of allergic reactions.

Materials & Sustainability

Mulberry silk is a natural protein fiber, while satin is a weave that is often made from polyester. Genuine silk is more breathable, temperature-regulating, and gentle on skin and hair.
Momme (mm) measures the weight and density of silk fabric. Higher momme generally means a thicker and more durable fabric. We explain this in detail in our Silk Momme Guide.
Many of our products are OEKO-TEX® Standard 100 certified, meaning they have been tested for harmful substances and meet internationally recognized safety standards.
Silk is a natural, biodegradable fiber. With proper care, high-quality silk products can last for many years, making them a more sustainable choice than many synthetic fabrics.

Preguntas técnicas y temáticas

Utilice texto superpuesto para ofrecer a sus clientes una idea de su marca. Seleccione imágenes y textos que se relacionen con su estilo e historia.

Your tracking number can be found in your shipping confirmation email, or you may check the status in the "Track Your Order" section of our website's footer menu.

Returns & Exchanges

We offer a return policy for eligible items within the return window. Items should be unused and in their original condition. Please visit our Return Policy page for full details.
Yes. If the requested size is available, we'll gladly help arrange an exchange.
Please contact us within 48 hours of delivery and include photos. We'll resolve the issue as quickly as possible.

Customer Support

Our customer support team can be reached by email through the Contact Us page. We usually respond within one business day.
Absolutely. Simply send us your height, weight, bust, waist, and hip measurements, and we'll personally recommend the most suitable size before you order.
Yes. Simply leave your gift message in the order notes during checkout, and we'll include it whenever possible.

About SILKSER

SILKSER was created to make premium mulberry silk more approachable, transparent, and easier to understand. We believe beautiful silk products should combine timeless design with honest craftsmanship and practical everyday comfort.
We work with carefully selected manufacturing partners and focus on genuine mulberry silk, thoughtful craftsmanship, and consistent quality rather than chasing trends. Every product goes through multiple quality checks before shipping.
Because we believe informed customers make better purchasing decisions. Our journal covers silk care, styling, buying guides, sleep tips, and behind-the-scenes stories to help people better understand silk before and after they purchase.
Visit the SILKSER Journal, where we regularly publish guides on silk care, buying advice, styling inspiration, gift ideas, and educational resources for silk lovers.
We believe trust is earned through transparency. Rather than simply selling silk products, we invest heavily in educational resources, detailed care guides, customer stories, and product information so shoppers can make informed decisions with confidence. Our goal is to help more people enjoy the benefits of genuine mulberry silk for years to come.