SILKSER accepts returns on eligible items within 30 days of delivery. All returned items must satisfy the condition requirements outlined below.
Return Shipping & Processing Fees
Customers are responsible for return shipping costs:
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Prepaid Return Label: If you request a prepaid return label from our team, a standard return shipping fee of $6 to $9 (calculated based on item weight and location) will be automatically deducted from your final refund amount.
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Self-Arranged Shipping: Customers may also choose to ship items back at their own expense using a reliable, trackable courier service.
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Defective or Incorrect Merchandise: If an item is verified as defective, damaged upon arrival, or incorrect, SILKSER will cover 100% of the return and replacement costs.
Return Eligibility & Condition Standards
To qualify for return inspection and approval, all items must strictly meet the following standards:
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Original Condition: Unworn and unaltered, with all original SILKSER tags intact and attached.
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Cleanliness: Completely unwashed and free of any stains, perfume, deodorant marks, makeup residue, or pet hair.
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Packaging: Returned inside the original packaging.
Items showing signs of wear, laundering, alterations, or damage will be rejected and sent back at the customer's expense.
Return Authorization Process
To initiate a return request, contact our team at: customercare@silkser.com with your Order Number and specific return reason.
Return authorization and shipping instructions will be provided within 24 hours. Unauthorized returns sent without prior confirmation will not be accepted or processed.
Refund Issuance
Upon receipt and quality inspection at our facility, refunds will be issued to the original payment method, minus the applicable $6–$9 return shipping fee, within 5–7 business days.
