Below FAQ are some common concerns of our clients before or after purchasing the items.
If you have other questions, please just send it to customercare@silkser.com.

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Product

Most of our products are made of 100% mulberry silk. For a few styles, to add elasticity, we incorporate no more than 10% spandex. This information is clearly indicated in the product descriptions.

Our silk is of high-quality 6A - grade mulberry silk. It undergoes strict quality control processes to ensure its top-notch quality in terms of softness, strength, and luster.
1) Our sizes generally run small, and since mulberry silk has no elasticity, we recommend choosing one size larger than your usual clothing size. 2) We have a size chart for each product, which clearly shows the main measurements of each item for your reference. 3) In the product description, we've added a size chart correlating height and weight, which serves as our recommendation. 4) We suggest leaving your height and weight measurements in the remarks section on the order page. This will enable us to provide you with size recommendations or confirmations based on the details. 5) Of course, after placing an order, you can also send a quick message about your size preferences to our customer service email, including your height and weight. We will select the appropriate size for you before shipping.
For mulberry silk clothing such as pajamas, blouses, and dresses, it's best to hand wash them in cold water with a mild detergent specifically designed for delicate fabrics. Gently squeeze out the water instead of wringing. If you need to use a machine, select the delicate cycle. For drying, air-dry them away from direct sunlight as it can fade the color. Iron on a low setting with a damp cloth between the iron and the silk to prevent damage.
Yes, mulberry silk is hypoallergenic, making it an excellent choice for those with sensitive skin. It is less likely to cause irritation compared to other fabrics. The smooth surface of the silk does not trap dust mites, pet dander, or other common allergens as easily as some other materials, reducing the risk of allergic reactions.

Shipping & Delivery

Yes, we offer global shipping for all our mulberry silk products. Whether you're in North America, Europe, Asia, or any other part of the world, you can place an order on our website. Shipping times may vary depending on your location, but we strive to provide the most efficient delivery options. You can track your order through the tracking number provided once your order is shipped.

Your tracking number can be found in your shipping confirmation email, or you may check the status in the "Track Your Order" section of our website's footer menu.