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*This step is optional but highly recommended for a better fit.
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Free shipping except for accessories items
We accept returns on eligible items within 30 days of delivery. Returned items must be in original condition with all SILKSER tags intact.
Return Shipping Fee: A flat fee of $6 to $9 will be deducted from your final refund amount when using our prepaid return label. If you choose an exchange or store credit instead, the return shipping fee is completely waived.
To initiate a return or exchange, simply email our customer care team at customercare@silkser.com with your Order Number.
We will normally ship the products within 48hrs after receiving your order and normally reach your address in 7-12 business days. If you don't receive your package on time, please feel free to contact us at customercare@silkser.com and we will get back to you within 24hrs. We currently do not offer express shipping. If you require delivery within 3–5 days, this item may not be suitable for your needs.
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@silkser.com. and we will get back to you within 24 hrs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@silkser.com. And we will get back to you within 24 hrs.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@silkser.com
The silk quality is wonderful and the print is even prettier in person. I gave four stars because the sleeves were slightly different than I expected, but overall it is a very elegant and well-made dress.
I bought this dress for a garden party and it was exactly what I wanted. The floral design feels classy, not overwhelming, and the silk keeps it comfortable even after wearing it for several hours.
The moment I touched the fabric, I could tell it was high quality silk. The dress has a beautiful natural shine and moves so gracefully. It looks much more expensive than similar dresses I have seen elsewhere.
I am so impressed with the quality of this dress. The fabric has a beautiful drape and the fit is very flattering around the waist. It feels lightweight and comfortable while still looking very polished.
This dress is absolutely beautiful. The floral pattern looks elegant and feminine, and the mulberry silk feels incredibly soft against my skin. The midi length is perfect for both casual and dressier occasions.
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