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*This step is optional but highly recommended for a better fit.
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Free shipping except for accessories items
We accept returns on eligible items within 30 days of delivery. Returned items must be in original condition with all SILKSER tags intact.
Return Shipping Fee: A flat fee of $6 to $9 will be deducted from your final refund amount when using our prepaid return label. If you choose an exchange or store credit instead, the return shipping fee is completely waived.
To initiate a return or exchange, simply email our customer care team at customercare@silkser.com with your Order Number.
We will normally ship the products within 48hrs after receiving your order and normally reach your address in 7-12 business days. If you don't receive your package on time, please feel free to contact us at customercare@silkser.com and we will get back to you within 24hrs. We currently do not offer express shipping. If you require delivery within 3–5 days, this item may not be suitable for your needs.
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@silkser.com. and we will get back to you within 24 hrs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@silkser.com. And we will get back to you within 24 hrs.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@silkser.com
This dress feels incredibly soft and light on the skin. The floral print looks even prettier in person, and the fit was very flattering without feeling tight.
Thank you so much, Celeste! We’re delighted to hear the dress looked beautiful on you. Floral silk pieces are perfect for elegant occasions, and we hope you’ll explore more styles from our silk dress collection soon.
I was looking for something breathable for warmer days and this was exactly what I hoped for. The silk feels cool and comfortable, and the midi length is very elegant.
Thank you, Mireille! We’re so happy the dress worked well for summer wear. Mulberry silk is wonderful for staying comfortable in warm weather. We’d love to help you find more effortless silk styles anytime.
The fit was a little more relaxed than I expected, but actually very comfortable once I tried it on. The material feels luxurious and lightweight, especially for long wear.
Thank you for sharing your thoughts, Camille! We’re glad the relaxed fit still worked comfortably for you. Silk naturally offers a softer drape, and we truly appreciate your honest feedback.
I contacted customer service before ordering because I was unsure about sizing. They replied quickly and recommended the right size for me. The dress fits beautifully and drapes very nicely.
Thank you for your kind words, Nina! We’re very glad our sizing advice was helpful and that the fit turned out beautifully for you. Please feel free to reach out anytime if you need styling or sizing assistance in the future.
I packed this dress for a short vacation and loved how versatile it was. It worked for both daytime outings and dinner in the evening. The silk stayed surprisingly comfortable throughout the day.
Thank you, Lucia! We’re so happy the dress traveled well with you. Versatile silk pieces are some of our favorites too, and we hope to accompany you on many more future trips.
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