




To reduce size issues and returns, you may leave your height & weight. We’ll personally double-check the size before shipping.
*This step is optional but highly recommended for a better fit.
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Free shipping except for accessories items
We accept returns on eligible items within 30 days of delivery. Returned items must be in original condition with all SILKSER tags intact.
Return Shipping Fee: A flat fee of $6 to $9 will be deducted from your final refund amount when using our prepaid return label. If you choose an exchange or store credit instead, the return shipping fee is completely waived.
To initiate a return or exchange, simply email our customer care team at customercare@silkser.com with your Order Number.
We will normally ship the products within 48hrs after receiving your order and normally reach your address in 7-12 business days. If you don't receive your package on time, please feel free to contact us at customercare@silkser.com and we will get back to you within 24hrs. We currently do not offer express shipping. If you require delivery within 3–5 days, this item may not be suitable for your needs.
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@silkser.com. and we will get back to you within 24 hrs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@silkser.com. And we will get back to you within 24 hrs.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@silkser.com
I’ve already recommended it to all my friends.
Ava, we’re so grateful for your support for our silk dress! If you share your review on Pinterest, you could win a $10 gift card. Encourage your friends to join our silk lovers’ community! Thank you.
The mulberry silk is incredibly soft, and the design is timeless. It’s perfect for both formal events and date nights. Five stars all the way!
Sophia, we’re over the moon you love your dress! Share your stunning look on Facebook and tag us for a gift. Thanks for your support.
The silk quality is top-notch, and the color is even more beautiful in person. However, I had to exchange it for a larger size. Overall, I’m happy with my purchase and would recommend sizing up.
Dear Olivia, thank you for your honest feedback. We’re sorry about the sizing issue and glad we could assist with the exchange. If you refer a friend who makes a purchase, you’ll both get $15 off your next order! Thanks for your support.
I was skeptical about buying a silk dress online, but this one exceeded my expectations. It’s comfortable, stylish, and the quality is outstanding.
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