We want you to love your SILKSER purchase. If you are not completely satisfied with your order, we are happy to assist you with a return request within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- With original tags attached
- In original packaging
Items that show signs of wear, washing, alterations, or damage may not be accepted.
How to Request a Return
To start a return, please contact us at: customercare@silkser.com
Please include your order number and the reason for your return. Our customer service team will review your request and provide the return instructions.
Please do not send items back before receiving return instructions from us.
International Returns
As SILKSER ships internationally, return procedures may vary depending on your location.
For international returns, customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping method when returning items, as we are not responsible for packages lost during return transit.
Alternative Solutions
In certain situations, to save customers the time and cost of international return shipping, we may offer alternative solutions, including a refund without requiring the item to be returned.
These solutions are offered at our discretion and will be evaluated on a case-by-case basis.
Refunds
Once your return is received and inspected, we will notify you regarding your refund status.
If approved, your refund will be processed to your original payment method within 10 business days.
