




To reduce size issues and returns, you may leave your height & weight. We’ll personally double-check the size before shipping.
*This step is optional but highly recommended for a better fit.
Free shipping except for accessories items
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact our customer team at customercare@silkser.com.
We will normally ship the products within 48hrs after receiving your order and normally reach your address in 7-12 business days. If you don't receive your package on time, please feel free to contact us at customercare@silkser.com and we will get back to you within 24hrs. We currently do not offer express shipping. If you require delivery within 3–5 days, this item may not be suitable for your needs.
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@silkser.com. and we will get back to you within 24 hrs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@silkser.com. And we will get back to you within 24 hrs.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@silkser.com
Shipping took a little longer than I originally expected, but once the dress arrived I understood why so many people love real silk. The quality and feel are genuinely beautiful.
Thank you so much for your patience and understanding, Florence! We’re truly happy the dress was worth the wait for you. We hope it continues bringing you comfort and elegance for many occasions ahead.
The fit was a little roomier than I expected around the waist, but the adjustable shape still made it flattering overall. The silk quality feels excellent and very smooth against the skin.
Thank you for sharing your thoughts, Clarisse! We’re happy the dress still worked beautifully for you overall. Your honest fit feedback is also very helpful for future customers.
What surprised me most is how versatile this dress is. I’ve worn it casually with sandals during the day and also styled it with heels for dinner. It works beautifully both ways.
Thank you, Estelle! We love hearing how versatile the dress has been for you. Timeless silk pieces that transition easily from day to evening are exactly what we hope to create.
I had questions about the length before ordering because I’m petite. Customer support replied quickly and honestly explained how the dress would fit. The quality is great too.
Thank you for your lovely feedback, Helena! We’re very glad our team could assist you before ordering. Honest sizing guidance is something we always try our best to provide.
I’ve been searching for a dress that feels breathable but still looks elevated, and this one was perfect. The silk stays cool on the skin and the fit is very comfortable for all-day wear.
Thank you, Delphine! We’re so happy the dress kept you comfortable while still feeling elegant. Mulberry silk is truly wonderful for warm-weather dressing.
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