




To reduce size issues and returns, you may leave your height & weight. We’ll personally double-check the size before shipping.
*This step is optional but highly recommended for a better fit.
Free shipping except for accessories items
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact our customer team at customercare@silkser.com.
We will normally ship the products within 48hrs after receiving your order and normally reach your address in 7-12 business days. If you don't receive your package on time, please feel free to contact us at customercare@silkser.com and we will get back to you within 24hrs. We currently do not offer express shipping. If you require delivery within 3–5 days, this item may not be suitable for your needs.
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@silkser.com. and we will get back to you within 24 hrs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@silkser.com. And we will get back to you within 24 hrs.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@silkser.com
Definitely one of my favorite silk purchases lately.
Thank you so much, Helena! We love hearing how you love the dress. We also truly appreciate you sharing your feedback.
This dress is very lightweight and easy to wear in warm weather. I especially liked how soft the fabric felt against the skin. It’s comfortable enough for all-day wear.
Thank you, Daphne! We’re so happy you enjoyed the comfort and softness of the silk. Mulberry silk is wonderful for warm-weather dressing, and we truly appreciate your support.
I reached out before ordering because I wasn’t sure about the sizing. Customer support was very patient and helpful, and the recommended size fit perfectly. The overall shopping experience was smooth.
Thank you for your kind feedback, Isabelle! We’re very glad our team could assist with sizing and make the experience easier for you. Please feel free to contact us anytime for future styling or fit advice.
I bought this for an upcoming resort trip and ended up loving it even more after trying it on. The silhouette feels relaxed but still polished, and the silk drapes beautifully when walking.
Thank you, Colette! We hope it becomes one of your favorite travel pieces and brings you many beautiful moments ahead.
The dress was slightly longer on me than I originally expected, but the overall fit and fabric quality were excellent. The silk feels very premium and breathable.
Thank you for your honest feedback, Mirela! We’re very happy you still enjoyed the quality and feel of the dress. We also truly appreciate you sharing your fit experience with future customers.
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