Abaixo estão algumas perguntas frequentes que nossos clientes têm a fazer antes de comprar o tema.
Caso tenha outras dúvidas, envie-as para example@domain.com .

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  • About SILKSER

Perguntas de pré-venda

Sim, será

Certifique-se de seguir os passos abaixo:

1/ Baixe o pacote do themeforest.net (O arquivo está no formato zip)

2/ Extraia o arquivo que você acabou de baixar (não se esqueça deste passo).

3/ Encontre este arquivo: ella-xxx-sections-ready.zip na pasta Ella Sections Ready xxx, então você só precisa enviar o arquivo ella-xxx-sections-ready.zip para sua loja Shopify.

- Se você quiser usar a versão Ella RTL. Encontre este arquivo: ella-xxx-sections-ready-rtl.zip na pasta Ella Sections Ready xxx RTL, então você só precisa fazer upload do arquivo ella-xxx-sections-ready-rtl.zip para sua loja Shopify

- Se você deseja instalar o tema filho, vá para a pasta do tema correspondente

Para economizar seu tempo e entrar em contato com nosso suporte rapidamente, siga os passos abaixo:

  • Crie uma conta de equipe para nós (com permissão de temas e configurações) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture uma captura de tela ou vídeo sobre o problema que você tiver.
  • Especifique qual modelo e versão você está usando.
  • Descreva claramente como reproduzir o problema.
  • Envie todas as informações (conta da equipe, captura de tela, vídeo, nome e versão do modelo, descrição dos problemas, link) para email@domain.com

For mulberry silk clothing such as pajamas, blouses, and dresses, it's best to hand wash them in cold water with a mild detergent specifically designed for delicate fabrics. Gently squeeze out the water instead of wringing. If you need to use a machine, select the delicate cycle. For drying, air-dry them away from direct sunlight as it can fade the color. Iron on a low setting with a damp cloth between the iron and the silk to prevent damage.
Yes, mulberry silk is hypoallergenic, making it an excellent choice for those with sensitive skin. It is less likely to cause irritation compared to other fabrics. The smooth surface of the silk does not trap dust mites, pet dander, or other common allergens as easily as some other materials, reducing the risk of allergic reactions.

Materials & Sustainability

Mulberry silk is a natural protein fiber, while satin is a weave that is often made from polyester. Genuine silk is more breathable, temperature-regulating, and gentle on skin and hair.
Momme (mm) measures the weight and density of silk fabric. Higher momme generally means a thicker and more durable fabric. We explain this in detail in our Silk Momme Guide.
Many of our products are OEKO-TEX® Standard 100 certified, meaning they have been tested for harmful substances and meet internationally recognized safety standards.
Silk is a natural, biodegradable fiber. With proper care, high-quality silk products can last for many years, making them a more sustainable choice than many synthetic fabrics.

Perguntas técnicas + temáticas

Use texto de sobreposição para dar aos seus clientes insights sobre sua marca. Selecione imagem e texto que se relacionem com seu estilo e história.

Your tracking number can be found in your shipping confirmation email, or you may check the status in the "Track Your Order" section of our website's footer menu.

Returns & Exchanges

We offer a return policy for eligible items within the return window. Items should be unused and in their original condition. Please visit our Return Policy page for full details.
Yes. If the requested size is available, we'll gladly help arrange an exchange.
Please contact us within 48 hours of delivery and include photos. We'll resolve the issue as quickly as possible.

Customer Support

Our customer support team can be reached by email through the Contact Us page. We usually respond within one business day.
Absolutely. Simply send us your height, weight, bust, waist, and hip measurements, and we'll personally recommend the most suitable size before you order.
Yes. Simply leave your gift message in the order notes during checkout, and we'll include it whenever possible.

About SILKSER

SILKSER was created to make premium mulberry silk more approachable, transparent, and easier to understand. We believe beautiful silk products should combine timeless design with honest craftsmanship and practical everyday comfort.
We work with carefully selected manufacturing partners and focus on genuine mulberry silk, thoughtful craftsmanship, and consistent quality rather than chasing trends. Every product goes through multiple quality checks before shipping.
Because we believe informed customers make better purchasing decisions. Our journal covers silk care, styling, buying guides, sleep tips, and behind-the-scenes stories to help people better understand silk before and after they purchase.
Visit the SILKSER Journal, where we regularly publish guides on silk care, buying advice, styling inspiration, gift ideas, and educational resources for silk lovers.
We believe trust is earned through transparency. Rather than simply selling silk products, we invest heavily in educational resources, detailed care guides, customer stories, and product information so shoppers can make informed decisions with confidence. Our goal is to help more people enjoy the benefits of genuine mulberry silk for years to come.