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Shipping

We will normally ship the products within 48hrs after receiving your order and normally reach your address in 7-12 days. If you don't receive your package on time, please feel free to contact us at customercare@silkser.com and we will get back to you within 24hrs.

When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@silkser.com. and we will get back to you within 24 hrs.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@silkser.com. And we will get back to you within 24 hrs. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@silkser.com